TERMS AND CONDITIONS

Customer Care

Welcome to The Luxe Comforts' Customer Care section, your destination for a premium online luxury blankets shopping experience. We are dedicated to delivering the utmost in luxurious blankets and ensuring your satisfaction. Should you have any inquiries, feel free to reach out to us via our contact page or email us at support@theluxecomforts.com. We are committed to promptly addressing your concerns.

At The Luxe Comforts, we prioritize cultivating strong connections with our valued customers. Our Customer Care policy is crafted to instill confidence in your purchases and provide you with an unparalleled shopping journey. We eagerly welcome your feedback and suggestions, aiming to continuously enhance our service.

Thank you for choosing The Luxe Comforts!

Privacy & Safety

Effective Date: November 1, 2023

Thank you for choosing The Luxe Comforts. Your privacy and trust are paramount to us. This Privacy Policy delineates how we gather, utilize, disclose, and safeguard your information when you engage with our website and services.

1. Information We Collect:

a. Personal Information:

Name
Email address
Shipping and billing address
Phone number (optional)
Payment information (handled by trusted third-party payment processors)

b. Account Information:

Username and password

c. Order Details:

Details of products you purchase from us

d. Communication:

Correspondence, including customer support inquiries and feedback

2. How We Use Your Information:

a. Order Processing:

To process and fulfill your orders

b. Account Management:

To manage your account, including order history and preferences

c. Communication:

To respond to your inquiries and provide customer support

d. Marketing (with Consent):

To send promotional offers, newsletters, and updates (you can opt-out at any time)

3. Data Security:

We employ industry-standard measures to shield your information from unauthorized access, disclosure, alteration, and destruction. Your payment information is securely handled by trusted third-party processors.

4. Third-Party Services:

We may leverage trusted third-party services to enhance your experience, such as analytics tools to improve our website's performance.

5. Cookies and Tracking:

We may use cookies and similar tracking technologies to enrich your browsing experience. You can adjust your browser settings to manage cookies.

6. Data Retention:

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights:

You have the right to access, correct, and delete your personal information. You may also opt-out of marketing communications.

8. Children’s Privacy:

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Updates to Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices. We encourage you to review it periodically.

10. Contact Us:

If you have any questions or concerns about this Privacy Policy, please reach out to us at support@theluxecomforts.com

Payment Methods

- Credit / Debit Cards- PAYPAL- Offline Payments