THE LUXE COMFORTS CUSTOMER SUPPORT

At The Luxe Collection, we are dedicated to delivering luxurious experiences, and this commitment extends to the ease of maintaining our products. Our exquisite blankets are meticulously crafted with 100% polyester, ensuring both durability and unparalleled comfort. To ensure your blanket retains its pristine appearance and unparalleled softness, we offer these simple care instructions: 1. Machine Wash Cold on Delicate Cycle: Treat your blanket with the utmost care by washing it on a delicate cycle with cold water. This gentle approach will help preserve its luxurious texture. 2. Free & Clear Detergent Only: Choosing the right detergent is crucial for maintaining the integrity of your blanket. Opt for a high-quality, free and clear detergent that will protect the fabric without leaving any residue behind. 3. Hang Air Dry Only: After washing, gently hang your blanket to air dry naturally. Avoid exposing it to excessive heat or direct sunlight, as this may compromise its quality and longevity. 4. No Fabric Softener: While it may be tempting to add fabric softener for an extra touch of softness, we advise against it. Our premium polyester material is designed to retain its plushness naturally, without the need for additional softening agents. 5. Do Not Dry Clean: Please refrain from dry cleaning your blanket, as the chemicals used in the process can be harsh and potentially damage the delicate fibers. By following these straightforward care instructions, your luxurious blanket will continue to provide you with unparalleled warmth and comfort for years to come. Experience true indulgence with The Luxe Collection.

Discover the epitome of opulence with our meticulously crafted, 100% polyester blankets. Combining unrivaled durability and unparalleled comfort, each blanket is exquisitely designed to embody pure luxury.

In case you come across any damage to your Luxe Blanket, simply send it back to us in its original condition with the attached tags. Initiate this process by reaching out to us via email. If you encounter any unexpected issues, don't hesitate to contact us at support@theluxecomforts.com within 14 days of receiving your order. Our 14-day return policy begins from the date of delivery, providing you with ample time to evaluate your purchase. To be eligible for a return, ensure that the items are unwashed, unused, and still bear the intact Luxe label.

Our esteemed clientele can revel in the promptness of our shipping services, as all orders are meticulously dispatched within a remarkable timeframe of 24-48 hours. However, should you happen to select a custom-made blanket, crafted with utmost care to your exact specifications, we kindly request your indulgence as it may necessitate a slight delay of 5-7 business days in shipping your order. Rest assured, we shall remain in constant communication with you throughout the entire process, ensuring complete transparency and your utmost satisfaction. We pride ourselves on delivering an unparalleled level of luxury and personalized service to our discerning customers.

As part of our commitment to delivering a premium experience, we are pleased to offer flat rate shipping on all your orders. We kindly request that you bear the cost of return shipping should the need arise.

At Luxe Comforts, we offer shipping exclusively within the United States. However, we are more than happy to explore the possibility of assisting you on a case-by-case basis. Simply reach out to us at support@theluxecomforts.com and our dedicated team will be delighted to assess your request.

To request any changes to your order, kindly contact us within 24 hours of placing your order. We are committed to providing the utmost assistance and will strive to accommodate your needs. Rest assured, we will make every effort to ensure your satisfaction.

If you wish to cancel your order, kindly contact us via email at support@theluxecomforts.com, and we will make every effort to provide prompt assistance. For cancellations pertaining to custom orders, please ensure that you reach out to us within 24 hours of placing the order.

Yes, we specialize in catering to custom orders for both corporate gifting and family gifts.

If your order has been dispatched, regrettably, cancelling it is not possible. Nonetheless, upon receiving it, we kindly request that you adhere to our return policy.